International Consumer Day is observed on 15 March every year. On this day, various programs are organized to make consumers aware of their rights. Its purpose is to protect consumers from forgery or fraud.
The theme for the year 2019 has been announced and this year it is being celebrated with the theme ‘Trusted Smart Products’. International Consumer Rights Day is an important occasion for consumers about the importance of knowing their powers and rights.
World Consumer Rights Day Theme 2020
2013: Consumer Justice Now
2014: Fix Our Phone Rights! Theme: Consumer Justice Now!
2015: Helping consumers choose healthy diets
2016: antibiotics off the menu
2017: Building a Digital World Consumers can Trust
2018: Making Digital Marketplaces Fairer
2019:Trusted smart products
2020: The Sustainable Consumer
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World Consumer Rights Day Quotes Message
* You customer’s perception is your reality – Kate Zabriskie
* Your most unhappy customers are your greatest source of learning – Bill Gates
* For us our most important stakeholder is not our stockholders it is our customers. We are in business to serve the needs and desires of our core customer base. – John Mackey
* Your customer doesn’t care how much you know until they know how much you care – Damon Richards
* Customers are the most important visitor on our premises, they are not dependent on us, we are dependent on them. They are not an interruption in our work. They are the purpose of it. They are not outsiders in our business. They are part of it; we are not doing them a favour by serving them. They are doing us a favour by giving us an opportunity to do so. – Mahatma Gandhi
* Customers don’t expect you to be perfect but they expect you to fix things when they go wrong – Donald Porter.
We see our customers as invited guests to a party, and we are the hosts, it’s our Job every day to make every important aspect of the customer experience a little bit better – Jeff Bezos.
* You are serving a customer not a life sentence; learn how to enjoy your work – Laurie McIntosh.
* You customer’s perception is your reality – Kate Zabriskie
* A satisfied customer is the best strategy of all – Micheal Le Boeuf.
If everyone lived the lifestyle of the average person in Western Europe, we would need three planets to support us. Meanwhile, about one billion people live in extreme poverty, unable to access the minimum needed for a decent quality of life.
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In order to protect the planet and provide fair social conditions for current and future generations, we need to think about the way we produce and consume goods and services. The aim of sustainable consumption is to increase resource efficiency and fair trade while helping to alleviate poverty and enable everyone to enjoy a good quality of life with access to food, water, energy, medicine and more.
Demand for sustainable products is increasing – particularly amongst younger consumers. A global study found that 81% of respondents felt strongly that companies should help improve the environment. But some studies find the actual purchases of sustainable products to be in the 20-30% range (here and here). Generally, sustainability is not the easy choice for consumers and requires effort on their part to research or identify the right purchase, changing behaviour or requires paying more.
However, there are early signals of a narrowing of this intention-action gap and it is vital that we push forward towards a tipping point. We need to make sustainable consumption the easy option for consumers.
Souse By: https://www.consumersinternational.org/
